At Skully Clothing Co., most of our gear is made to order. That means your item is produced specifically for you after you place your order rather than sitting in a warehouse waiting to ship.
It takes a little longer than grabbing something off a shelf, but it helps us produce only what our customers actually want and keeps unnecessary inventory to a minimum.
Shipping
Production Time
Most Skully products are made and ready to ship within 2–7 business days after your order is placed.
Once your order ships, delivery time will depend on your location and the shipping method selected at checkout.
You’ll receive tracking information as soon as your order is on the way.
Multiple Shipments
Some Skully products are produced at different fulfillment locations. If your order contains multiple items, they may arrive in separate packages or on different days.
No worries. The rest of your Skully gear should be right behind it.
Order Taking Longer Than Expected?
If your order has not shipped within 7 business days, contact us and we’ll be happy to check on it for you.
Returns & Exchanges
We want you to feel confident ordering from Skully, especially when it comes to finding the right fit.
Because most of our products are made specifically for each order, we don’t accept general returns for a change of mind, color preference, or other non-defective reasons.
However, if the size isn’t right, we offer a one-time size exchange on eligible apparel.
Size Exchanges
If your apparel doesn’t fit as expected, contact us within 30 days of delivery to request a size exchange.
To be eligible:
• The item must be unworn, unwashed, and in original condition
• The exchange must be for the same product in a different size
• Only one size exchange is available per item
• Customer is responsible for return shipping unless the item was defective or incorrect
Please contact us before sending anything back so we can provide exchange instructions.
We also recommend checking the size guide on each product page before ordering.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, we’ll make it right.
Please contact us within 30 days of receiving your order and include:
• Your order number
• A brief description of the issue
• A clear photo showing the problem
Once we review the issue, we’ll work with you to arrange an appropriate replacement or refund.
If the problem was caused by Skully or one of our fulfillment partners, you will not be responsible for replacement shipping costs.
Lost Packages
If your tracking information indicates that your package may have been lost in transit, please contact us as soon as possible.
Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.
We’ll review the tracking information and work with our shipping partners to determine the next step.
Incorrect or Incomplete Addresses
Please double check your shipping address before completing your purchase.
If an order cannot be delivered because the address provided was incorrect or incomplete, the package may be returned to the fulfillment facility.
Additional shipping charges may apply to resend the order once the correct address has been provided.
Unclaimed Packages
Packages that are not accepted, picked up, or otherwise claimed may be returned to the fulfillment facility.
If you would like the package shipped again, additional shipping charges may apply.
Final Sale Items
Certain products may be marked Final Sale and are not eligible for returns or exchanges, including:
• Clearance items
• Discontinued products
• Limited edition products
• Personalized or custom products
• Items specifically marked Final Sale
Any Final Sale designation will be clearly shown on the product page.
Questions? We’re Here.
Skully is a small, family owned brand, and we want you to feel good about ordering from us.
If something isn’t right with your order, reach out. We’ll do our best to help.
Skully Clothing Co.
New Canaan, Connecticut
wearskully.com